Qatar Airways is searching for talented individuals to join our award-winning team. We take pride in our people - a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw (Poland).
As a Customer Service Agent you will provide service excellence to Qatar Airways customers through telephone, email and fax and optimize passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets and processing any refunds.
We certainly want to speak to you if you are bi-Lingual! You must be fluent in English and 1 of the following languages (French, German, Spanish, Italian, Russian, Arabic), and have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions means that you are the right person that we are looking for!